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  • How do i get a price?
    If you are looking to get a price estimate from us, please contact us via email at sales@levelmotorsportelectronics.co.uk Please include as much information as possible including requirements, electronics, wiring and any time restrictions or deadlines for your project. Once we have all the information, we will book an email/phone consultation with you, once that has been completed, we will put together an estimate for you. The price estimate is valid for 7 days, any time after the initial 7 days the price is subject to change. Any additional work that is not covered in the original estimate, will be charged at our hourly rate. Please note, we require a 50% deposit to secure your booking. Deposits are non-refundable as they cover any materials, consumables and cover any wasted time if you cancel last minute.
  • Do i have to pay a deposit?
    We require a 50% deposit to secure your booking. Deposits are non-refundable as they cover any materials, consumables and cover any wasted time if you cancel last minute. Please note, no dates are secure until we have received a deposit
  • What do i need to know about booking in?
    Once we have put together a price estimate together, you will have 7 days to accept or decline. Once you have accepted our estimate and we have received a deposit, your booking will be secure and added onto our calendar. Estimates are subject to change and can increase or decrease by up to 20% depending on actual work required and pricing of materials. This will be discussed with the customer when needed. If you need to cancel or rearrange your booking, we require at least 48 hours notice of the cancelation. We are happy to reschedule work, where adequate notice has been given, if you no show or fail to give us enough notice then your deposit will be lost. We are aware that some circumstances maybe entirely out of your control, if this is the case, we are more than happy to work with our customers and reschedule bookings. Please note: When rescheduling your booking, we are often booked up to 6 months in advance. While this changes throughout the year please keep this in mind when rescheduling any bookings. If you no show or repeatedly reschedule/cancel your bookings with us, we will refuse any further bookings.
  • What happens if I need to reschedule or cancel my booking?
    If you need to cancel or rearrange your booking, we require at least 48 hours notice of the cancelation. We are happy to reschedule work, where adequate notice has been given, if you no show or fail to give us enough notice then your deposit will be lost. We are aware that some circumstances maybe entirely out of your control, if this is the case, we are more than happy to work with our customers and reschedule bookings. Please note: When rescheduling your booking, we are often booked up to 6 months in advance. While this changes throughout the year please keep this in mind when rescheduling any bookings. If you no show or repeatedly reschedule/cancel your bookings with us, we will refuse any further bookings.
  • When do i drop my vehicle to you?
    Once your booking date is secure, we will work out a drop off date and time with you. We ask that vehicles are dropped off as close to the booking date as possible, as we cannot store vehicles for excessive amounts of time before or after their booking. Please arrive on time and let us know of any issues when the arise. Please Note: While we know it is interesting to see other people’s projects, please do not wander around the unit or enquire about other vehicles in the unit. This is for your own health and safety and privacy of our other customers.
  • Will you keep me update throughout the work?
    We regularly keep our customers up to date, the frequency of these updates change depending on how busy we are. If we do not send an update, it usually means we don’t have one for you. During our working hours, we do not have time to sit and repeatedly answer questions, we are busy working on your project. Please do not send multiple messages to get our attention, If you need us urgently please contact us via phone or email so our customer service team can help you.
  • When do i collect my vehicle & pay my final invoice?
    Once the work has finished on your project, we will send you the final invoice. Final invoices are to be paid 24 hours before the collection of the vehicle. The collection day is not the day for haggling on prices which were agreed to upon booking and/or when you were updated on any additional charges. Please arrive on time to your allocated time on the collection day, if there are any issues, please let us know as soon as they arise, as this can cause issues if we have another vehicle being dropped off on the same day. Any parts from your project are to be taken with you on collection day, or they will be disposed of. Please Note: While we know it is interesting to see other people’s projects, please do not wander around the unit or enquire about other vehicles in the unit. This is for your own health and safety and privacy of our other customers.
  • Do you modify or change existing harnesses?
    No, unfortunately we do not modify or change pre-existing harnesses. Whether this be an OEM or other branded harness. However, we do accommodate our own customers if any changes need to be made.
  • How long is your turn around?
    Turn around is dependent on a few factors and each project will be different: - Complexity of the required work - Manufacture Lead Times (parts/materials)
  • How much does it cost?
    Custom work like this is generally very hard to price as everyone’s needs are different, please contact us with more information and we can put together an estimate for you.
  • Do you offer engine management calibration?
    Unfortunately, this isn’t something we offer; however we are able to put you in touch with various Calibrators who specialise in this type of work.
  • Do you offer discounts?
    We do not currently offer any discounts for our work. We do however run offers on our online store, usually in line with our suppliers.
  • Do you use pre-made kits
    No, all of our wiring harnesses are custom made, from scratch, for our customers specific needs.
  • Will you sponsor my build?
    Unfortunately this is something we currently do not offer.
  • Do you offer support?
    Yes, we aim to support any electronics or harnesses that we sell, anything we cannot offer direct support for, we will direct you to the correct place.
  • Do you work to budgets?
    Where possible, we can work with you to a specific budget. However, we do not like to compromise our workmanship and overall quality of our harnesses by using subpar materials and techniques.
  • How long do i have to wait to get booked in?
    Waiting times vary throughout the year, during busy periods we can be fully booked for up to 6 months. Please bare this in mind when you are looking to book in with us, or reschedule an existing booking.
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