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Shipping & Returns

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SHIPPING

We ship all store orders via Royal Mail 24 / 48 hour tracked, and we aim to have all orders shipped within 1-2 business days. Once your order has been processed you will recieve a dispacted notice via email along with your tracking information.

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If you require faster shipping or are enquiring about international shipping please email sales@lmsw.co.uk

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RETURNS/EXCHANGES

We offer a return / exchange for items purchased on our online store if returned within 14 days of purchase and are in the original unused condition and packaging. Any items outside of this window are not eligable for a return/exchange. Refunds once processed may take up to 7 working days to return to you depending on who you bank with. 

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If you have an issue with your order please email sales@lmsw.co.uk with your order number and any information and/or photographs where needed.

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We do not offer refunds or exchanges for the following:

  • Custom Orders.

  • If the item was sold as damaged.

  • If you or someone else has damaged an item which has arrived to you faulty, while trying to fix it.

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ORDER CANCELLATIONS

You may cancel your online order up to the point of dispatch, by email. Your order will then be refunded in full. If you decide to cancel the order or you no longer require the items once they have been shipped, you can return them to us within 14 days.

 

All items should be returned to us in unused condition and the original packaging. You should also enclose your proof of purchase.

Return postage must be paid by yourself. Once we have received the returned items, we will issue a refund to the original payment method used. This can take up to 7 working days.

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MISSING ITEMS 

Missing items must be reported to us within 10 days of delivery.

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FAULTY/DAMAGED ITEMS

All damaged items must be reported to us within 48 hrs of delivery, and also where possible when the item is delivered if it is noticably damaged please note this with the courier. You can contact us via email to report the damage at sales@lmsw.co.uk.

 

Photographic evidence will be required. Once we have received notification that an item is damaged, we will then have the item collected and returned to us where we will then issue a replacement item or a refund. All items must be returned to us in unused condition and the original packaging. If an item develops a fault, you should contact us straight away by email. You must be able to provide proof of purchase i.e order confirmation email, invoice or till receipt.

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WARRANTY INFORMATION 

Level Motortosport Wiring LTD only offers a warranty of goods sold in line with the manufactures warranty information. 
If a fault should occur with any goods sold on our website, please contact us within 48 hours of the fault occurring, with as much information and images as possible to sales@lmsw.co.uk all information will be passed to the manufacture to determine the cause of the fault.

Once the fault has been evaluated and can be repaired or replaced under warranty we will provide you with any information necessary and the process of returning, replacing or repairing the item will start. 

 

Warranty for any Level Motorsport Wiring LTD Harnesses covers manufacturing faults only. Any Harnesses that have been tampered with, altered or damaged by the customer and/or user after completion will not be covered under warranty.

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